Water Treatment Site – Rapid Response Call Out

The Client

Integrated Utility Services (IUS), Horsely Water Treatment Site – Rapid response call out

The Brief

Our client is a Northern Power Grid subsidiary, providing key infrastructure and power to businesses, industry and homes around the country.

In this case, a damaged cable resulted in the shutdown of vital plant and facilities, requiring rapid intervention to minimise shut down time and the use of backup systems.

Our brief was simple – to repair the problem as quickly and as efficiently as possible!

The Activity:

Our engineers quickly attended the client’s site, where a manager evaluated the immediate workload, scheduled the engineers required, risk assessed the works and sourced the materials needed for the repair.

This was a challenging job, not just due to the strict health and safety requirements when working on power supplies this size but was also challenging due to the works being external, in a difficult location, having to be carried out in poor weather and all to be done to a tight time scale.

The Result:

The repair was made rapidly, despite the challenges that the site, the weather and the time scale presented.

For the client, the plant had to be temporarily shutdown and backup systems brought into use. The backup systems only had a limited use time which meant that the need for rapid intervention by Tomlinson Longstaff engineers was essential.

Had the repair not been achievable, costly excavations and replacement cabling would have been required.

Our client was therefore able to minimise shutdown time and the use of backup systems as well as avoiding the need for costly additional measures.

“Many thanks for your assistance in providing a speedy response to our fault on Wednesday, it was much appreciated”

Kevin Brown, Project Manager IUS

See more about our call-out and maintenance solutions

Tomlinson Longstaff Ltd is an electrical contractor based in Country Durham, north east England. We offer a wide range of electrical services including design, testing, installation and maintenance.